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1. We offer FREE DELIVERY on all UK orders. Deliveries to the UK take approximately 2-5 working days for standard delivery from when the order was placed.
2. All custom duties and taxes applicable within a foreign territory shall be the sole responsibility of the buyer.
3. Claims for shortages or damages will only be accepted if we are notified by e-mail within 28 days from the receipt of the goods. If an item arrives damaged or is incorrect then please return it within 28 days in its original packaging, accompanied by an explanation and customer details.
4. Invoices are sent with each order.
5. Postage costs for international orders will be given on the checkout page before you enter your card details.
1. All Prices include VAT.
2. Payment will be taken prior to the dispatch of goods.
3. All prices are in GBP (British Pounds) .
4. Non GBP payments will be converted from your currency to GBP by your credit/debit card company.
1. If the product you ordered is not in stock then a full refund will be given. Refunds are done through our payment processor, and will be automatically transferred to the credit card used to purchase. We will send you an email to inform you that we have refunded your payment.
2. Goods can only be returned within 28 days of purchase and must be in the same condition they were delivered. A full refund of the card payment will be given but not for the delivery charge the customer has paid for sending the goods to us. If items are damaged or a mistake was made by Boli & Berg then the charge for posting items back to us will also be refunded.
3. In the interests of hygiene, we do not refund or exchange underwear.
We aim to respond to customer queries and complaints within two working days. All complaints are treated in the strictest of confidence, fairly and effectively.
We value the privacy of our clients. Any information given at the time of the ordering and registering process will not be passed on to third parties for marketing purposes. We guarantee to comply with the standards, procedures and requirements laid down in the Data Protection Acts to ensure that the personal information you give is kept secure and processed lawfully and fairly. All customer email address will be added to our newsletter mailing list. Customers have the right to have their email address removed from our mailing list at anytime.
1. All information on our pages was correct at time of publication.
2. All products are subject to availability.
3. Although we try to update the images on our website as soon as possible sometimes manufacturers change their packaging without any notice. Due to this Boli & Berg can not guarantee that all items received will be exactly as pictured however the quality and materials will be the same.
Phone: 0845 257 5009